For more than 10 years, the European healthcare industry and its actors have always had to adapt to a fast-changing environment: being put under pressure by an aging population with more expectations, ongoing changes of regulations in every sector of the industry and the race to new technologies. Market players had to show furthermore resilience and reactivity with the COVID19 pandemic that brought to light all the limits of the sector: shortage of manpower, of vital products, difficulty amongst the different actors to collaborate, lack of quantitative data, and difficulty of quick decision making.
From a vision to a defined strategy
Facing these issues on a daily basis, some actors, like the Laboratoires Réunis (LR) have decided to challenge the status quo by investing in its technological and organisational model towards a more flexible and resilient way of working: a “new operating model”. With the reality of this ambitious project, LR had to move from a firefighting spirit to a proactive management system and needed to equip itself with the necessary skills for its success.
To be supported in this challenging journey, LR found a partner with this skill set in the name of Santé Services, a sister-company of the Hôpitaux Robert Schuman, that gathers Subject Matter Experts with a great variety of backgrounds and an approach tailormade to the healthcare sector. The transformation journey is a complementary mix of organisational, technological and cultural changes.
In close collaboration, we offered a pragmatic approach to stage the different projects of the transformation program:
- Definition of the corporate strategy with clear business and operational objectives, allowing the identification of all the impacts and the preparation of a strategic roadmap
- Analysis, prioritization and correlation of the different projects (ERP implementation, supply chain optimisation…)
- Employee empowerment trough Strategy deployment or Lean Management for continuous improvement
Today, Santé Services & LR are partners in the middle of this transformation journey involving all the different departments of the laboratory. A journey to success.
Bringing innovation and new ways of caring for the patient: Glucare
In a concern of constant innovation, bringing new approaches, technologies and operating modes for our clients and business partners, Santé Services teamed-up with a start-up to transform patient care: from today’s scattered care to tomorrow’s continuous monitoring.
This new and exciting challenge came with the striking fact that 30% of the world population is or will develop type 1 Diabetes. To join acts with our values and motto, we decided to drive a pilot project in Luxembourg to help spread the possibility for early diagnosis and we partner with several institutions to implement the solution, optimize their processes and data accordingly to enhance their service offering.
Your Health, Our DNA
Behind this motto, we reflect our vision and values. In everything we do, we aim at positively impacting the global health. We are dedicated to our clients and it comes at heart to enhance their situation to ensure they will have a significant impact on their patient. This motivation came in light when we have measured that a nurse actually spends 40% of its time caring for a patient, which is not enough. The other 60% covers administrative or logistics tasks. This indicator is thus a perfect match to measure the level of service to a patient. By bringing innovative or out-of-the-box solutions, we strive to empower experts and support their institutions to find pragmatic but also realistic solutions to facilitate their daily work. This, always, has cultural and human considerations, we ensure our actions have a sustainable impact on the teams.
“Santé Services became our inevitable business partner. Their consultants have the ability to create strong relationships with the people from our company which helped us to challenge the existing way of working: from firefighting to a structured and proactive operating model.”
Dr Stéphane Tholl, Deputy CEO, Laboratoires Réunis
Mais visibilidade, mais projetos, mais parcerias e cerca de 20 trabalhadores a mais. Em poucas palavras, é este o balanço dos últimos dois anos para a empresa luxemburguesa Santé Services.
Com sede na cidade do Luxemburgo, a Santé Services foi a primeira empresa luxemburguesa a lançar-se na produção de máscaras e garante que é única a utilizar apenas materiais europeus, como referiu à Rádio Latina, Romain Labé, chefe do departamento de MedLogistics.
Throwback at the Luxembourg Healthcare Gala Dinner organized by Farvest Group a few days ago. The objective of the evening was to highlight practices and initiatives in the medical sector, but also to contribute to the sharing of information and knowledge in this industry, as well as to explore how technology impacts our daily lives.
Santé Services ,along with their talented catering team MedHospitality, had the pleasure of delighting guests with a performance befitting the event. A big thank you to them, as well as Farvest for the organization!
Our Ho’Co Food Truck is now available for rent!
Sweet or savory, we will answer all your desires with a personalized formula on request.
For more information:
- +352 621 746 038
- jordan.vanraemdonck@santeservices.lu
- Management Consultant (M/F)
- Full Time
To apply and discover all the missions of the position, go to our website, in the “Job Offers” section or click directly on this link :
Think global, act local
The Covid crisis has put the finger on the problem of the value chain. The challenge is to better understand the different ecosystems and to identify possible gaps.
In this episode, we show how companies have kept their heads above water and why it is important to stay competitive and accelerate development in the field of digitalization, in conversation with Caroline Muller and Rémy Grizard from Luxinnovation, professors Benny Mantin and Francesco Ferrero, as well as with IEE CEO Paul Schockmel and Santé Services director Michel Schuetz
Discover Health Bells, the new health magazine published by Santé Services, in collaboration with the Hôpitaux Robert Schuman and Regie.lu.
Contents: features, news, interviews with experts, nutritional advice, on-call schedules, conference agenda, etc.
Health Bells is your new health and well-being magazine to keep you informed and help you and your loved ones to live better.
The second issue of Health Bells, published by Santé Services is now available! Distributed with the Luxemburger Wort on Thursday 22nd September, the Health Bells is also available free of charge in the 4 buildings of the Hôpitaux Robert Schuman.
Contents:
- A thematic file on cardiology
- News on the theme of health
- Testimonials on rehabilitation after heart surgery
- An exclusive interview with Prof. Dr. Klaus Kallenbach and Prof. Dr. Serghei Ceborati, cardiac surgeons at the INCCI Haerz Zenter
- A nutrition dossier
- A dossier on sport and health
- Events in the health sector in Luxembourg
Enough to last a few more months before you can flip through the next issue !
Sante Services and GluCare Health are introducing a world- first, personalized data driven approach to managing your diabetes. Studies have shown that incorporating digital health as part of routine care vastly improves outcomes of diabetes, and we are pleased to introduce this model to Luxembourg at HRS facilities. We invite you to contact us to receive more details on how you take part in this innovative project.
Interested ? Contact us by email at romain.labe@santeservices.lu