MedInfrastructure is in charge of the management of the rental spaces, as well as the management and strategy of all the parking facilities of the Hôpitaux Robert Schuman, for its patients and employees.

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MedInfrastructure is one of the 4 divisions of Santé Services, and also one of the oldest. MedInfrastructure handles rental management, as well as the management and strategy for all the parking facilities at the Hôpitaux Robert Schuman intended for patients and employees. Its main mission is to ensure the optimisation of flow management and a service for the provision of means of access, on the basis of various collaborations including the Hôpitaux Robert Schuman Foundation (FHRS), owner of the facilities, the Security department, the IT department, the reception departments and the Technical department of the HRS. Its primary objective is to satisfy its users, through the creation of personal services, and by ensuring the operational continuity of the car park facilities and equipment.

Our history

MedInfrastructure is one of the 4 divisions of Santé Services, and also one of the oldest. MedInfrastructure handles rental management, as well as the management and strategy for all the parking facilities at the Hôpitaux Robert Schuman intended for patients and employees. Its main mission is to ensure the optimisation of flow management and a service for the provision of means of access, on the basis of various collaborations including the Hôpitaux Robert Schuman Foundation (FHRS), owner of the facilities, the Security department, the IT department, the reception departments and the Technical department of the HRS. Its primary objective is to satisfy its users, through the creation of personal services, and by ensuring the operational continuity of the car park facilities and equipment.

Our activities

The parking team forms part of the Santé Service and collaborates with the Fondation des Hôpitaux Robert Schuman (FHRS), owner of the car park facilities, in order to provide an operational, consistent and optimised service to the Hôpitaux Robert Schuman (HRS) and its users.

Ensure continuity of car parking facility operations at the various HRS sites by maintaining an operational rate close to 99% for:

  • HRS activity
  • Our patients, visitors and HRS employees
  • Our doctors
  • Our HRS partner and sub-contracted businesses
  • User satisfaction

Develop the future strategy for operations and equipment modernisation, involving:

  • Service analysis
  • Our HRS decision-makers
  • Our partners who are external to HRS
  • Consideration of new technologies

Develop the future strategy for income optimisation, contributing to the image and reputation of the HRS through user satisfaction, involving:

  • Service analysis
  • Our HRS and FHRS
  • Our partners who are external to HRS
  • The means and prices available excluding HRS (Tram)

Parking management

868 parking spaces at the Hôpitaux Robert Schuman open 24h/24, with an average of 1400 visits per day (or 800 during the health crisis).
Of these 868 parking spaces, 774 are considered to be usable as follows:

Hôpital Kirchberg (HK) : 503 usable parking spaces

  • Registered users and visitors (389 spaces)
  • Doctors (77 spaces)
  • Adagio (35 spaces)
  • Administrative (58 spaces / 37 usable) 
  • Carwash (3 spaces since 07/2020 ZK extension 2021)

Clinique Bohler (CBK) : 38 usable parking spaces

  • Visitors (9 outdoor spaces)
  • Doctors (29 spaces)

ZithaKlinik (ZK) : 154 usable parking spaces

  • Registered users (91 spaces)
  • Ebau visitors (63 spaces)
  • Waiting to retrieved 23 spaces (Work site area)

Clinique Sainte-Marie (CSM) : 79 places

  • Registered users (43 spaces)
  • Visitors (36 outdoor spaces)

This management also concerns spaces in the outdoor car parks with 229 parking spaces:

  • Indigo car park (Zitha zone, Police – 81 spaces)
  • Elysis car park (Kirchberg zone – 11 spaces)
  • Parking The Box (Kirchberg Luxexpo zone – 137 spaces)

Rental management

MedInfrastructure, a division of Santé Services has also been responsible for managing part of the property assets held by the Hôpitaux Robert Schuman Foundation since 2014 These assets include, amongst other things, doctors’ consulting rooms and retail areas located in the Hôpital Kirchberg, Clinique Sainte-Marie, Clinique Bohler and ZithaKlinik buildings. About 70 doctors’ consulting rooms and retail areas spread over a total surface area of 6,300 m² are managed by MedInfrastructure.

Administrative section:

  • Preparation of rental leases
  • Management and collection of all monies associated with the leases
  • Management of rental charges with monitoring, metering and distribution of tenants’ consumption
  • Preparation of service charge statements for tenants

Operational section:

  • Management of access to rental areas
  • Syndicating activity for rental areas
  • Investment management and management of improvement projects

Management section:

  • Steering of activities
  • Implementation and monitoring of rental area management software
  • Implementation of a budget

A few figures

503 parking spaces (HK)
38 parking spaces (CBK)
154 parking spaces (ZK)
79 parking spaces (CSM)
229 external parking spaces
6.300 m² rental management

Our team

The MedInfrastructure team consists of 4 employees who are responsible for the management of the three sites (Hôpital Kirchberg / Clinique Bohler, ZithaKlinik and Clinique Sainte-Marie). The team monitors the availability of HRS parking spaces and manages access to 3 external sites (Indigo / Elysis / The Box). Presence is guaranteed at each site in order to ensure availability and responsiveness.

Our projects at HRS

Little racing cars

Since 5 October 2020 at the Hôpitaux Robert Schuman (HRS), children have been arriving at the operating theatre or the X-ray department at the wheel of their own little racing car. A means of transportation that makes the operation or examination less alarming and reduces anxiety for both the children and their parents. A first in Luxembourg!
MedInfrastructure has overseen the logistics of the project: ensuring the safety of young patients, implementation of a signposting system to indicate the route to the operating theatre, without forgetting to include a Carwash area to make sure that the little racing cars are sparkling clean and comply with health requirements.

Carwash

In addition to the department’s initial missions, MedInfrastructure worked in partnership with the Hôpitaux Robert Schuman in 2020 to develop a Carwash service in the parkings of the Hôpital Kirchberg and the ZithaKlinik.
As part of a continuous improvement process and in order to meet the safety and disinfection standards imposed by the current health crisis, Carwash also offers a vehicle disinfection or decontamination service. The company has all the legal authorisations and certified products necessary for all its activities (seasonal tyre changes, vehicle registration service, M.O.T., etc.). All these services can be carried out during employee on-site and working hours at the Hôpitaux Robert Schuman.

New equipment for Clinique Sainte-Marie

In 2019, following a change of partner, Clinique Sainte-Marie (HRS) benefited from the installation of new car park equipment by ADBLuxm:

  • Change in visitor car park equipment
  • Change in registered users car park equipment
  • Change of automatic payment machine
  • Change of intercom system
  • Compliance of underground car park lighting

New equipment for the ZithaKlinik

In 2019, following a change of partner, ZithaKlinik (HRS) benefited from the installation of new car park equipment by ADBLuxm:

  • Change in visitor and registered users car park equipment
  • Installation of a vehicle registration plate recognition plate, flow management
  • Change of automatic payment machines
  • Opening of Ebau car park
  • Change of intercom system
  • Compliance of equipment with fire safety rules

ParkEyes guidance and signalling system

In 2020 the installation of the ParkEyes guidance and signalling system at the ZithaKlinik and Hôpital Kirchberg sites began with a view to improving fluidity, visibility and modernisation. This project is still ongoing and includes the installation of a vehicle registration recognition system in the Hôpital Kirchberg car park, as well as a project to adapt the geometry of the hospital’s facilities (addition of signage, kiosks, cashless payment machines).

Future project: development of car park services for the future psychiatry wing at the Hôpitaux Robert Schuman

The Hôpitaux Robert Schuman are currently working on the construction of a new wing for their psychiatry division, which will be accommodated in a fifteen-storey tower. MedInfrastructure has been mandated to design parking solutions for this new building.

Future project: a new look for the HRS car parks

MedInfrastructure also has a project to restore and update the various Hôpitaux Robert Schuman car parks, and the one at Hôpital Kirchberg in particular. This involves creating colour-coded zones, refreshing paintwork, creating new icons, etc.

Contact

MedInfrastructure
9, rue Edward Steichen
L-2540 Luxembourg
medinfrastructure@santeservices.lu